Last updated: [DATE]

This Privacy Policy explains how Innovative Wall Print collects, uses and protects your personal information when you visit our website, contact us, request a quote or use our services.

We are committed to keeping your personal information safe and using it only in a clear, fair and lawful way.

1. Who we are

This website is operated by:

Business name: [FULL COMPANY NAME]
Trading name: Innovative Wall Print
Website: [WEBSITE URL]
Company number: [COMPANY NUMBER]
Registered address: [COMPANY ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

For the purposes of UK data protection law, [FULL COMPANY NAME] is the data controller of the personal information collected through this website.

2. What information we collect

We may collect the following information when you use our website or contact us:

• your name
• email address
• phone number
• location or project address
• details about your wall printing project
• photos or files you choose to send us
• messages sent through our contact or quote forms
• website usage information, such as pages visited, device type and browser information

We only collect the information needed to respond to your enquiry, provide a quote, arrange a project or improve our website.

3. How we collect your information

We may collect your information when you:

• fill in a contact form
• request a quote
• send us photos or project details
• contact us by email, phone or message
• browse our website
• interact with cookies or tracking tools on our website

4. How we use your information

We use your personal information to:

• respond to your enquiry
• prepare and send a quote
• discuss your project requirements
• arrange site visits, bookings or project dates
• provide wall printing services
• send important updates about your enquiry or project
• improve our website and customer experience
• manage website security and prevent spam
• comply with legal, accounting or business obligations

We do not sell your personal information.

5. Legal basis for using your information

We use your personal information where we have a lawful reason to do so, including:

• Consent: when you submit a form or agree to cookies
• Contract: when we need your details to provide a quote or service
• Legitimate interests: to respond to enquiries, improve our website and operate our business
• Legal obligation: where we need to keep certain records for legal, tax or accounting reasons

6. Photos and project files

If you send us photos of your wall, room, business premises or project area, we use them only to understand your requirements, assess the surface and prepare a suitable quote.

We will not publish your photos for marketing purposes without your permission.

7. Cookies and analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website and support marketing activity.

We may use tools such as:

• Google Analytics
• Google Tag Manager
• Meta Pixel
• Microsoft Clarity
• Google Maps
• reCAPTCHA
• WordPress and Elementor cookies

Non-essential cookies should only be used where you have given consent through our cookie banner.

For more information, please read our Cookie Policy.

8. Who we share your information with

We may share your information with trusted service providers who help us operate the website and business, such as:

• website hosting providers
• email service providers
• analytics and advertising platforms
• form or security tools
• accounting or legal advisors, where required

We only share information where necessary and where appropriate safeguards are in place.

9. How long we keep your information

We keep your personal information only for as long as necessary.

Enquiry and quote information may be kept for up to [X MONTHS / YEARS] so we can follow up, manage our records and respond to future questions.

Project, invoice and accounting records may be kept for longer where required by law.

10. Your rights

You have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• ask us to delete your information
• object to certain types of processing
• withdraw consent where we rely on consent
• ask us to restrict how we use your information

To make a request, contact us at:

[EMAIL ADDRESS]

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.

11. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website or email communication is completely secure, so please avoid sending sensitive information unless necessary.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.