Last updated: 7 September 2026
These Terms & Conditions apply to services provided by Innovative Wall Print Ltd. By requesting a quotation, accepting a quotation, making a payment, confirming a booking or instructing us to begin work, you agree to these Terms & Conditions.
1. About Us
Business name: Innovative Wall Print Ltd
Trading name: Innovative Wall Print
Website: innovativewallprint.co.uk
Business address:
41 Elderberry Way
Rainworth
Mansfield
Nottinghamshire
NG21 0UW
United Kingdom
Telephone: +44 7502 503734
Email: innovativewallprint@gmail.com
Opening hours: Monday to Friday, 9:00am to 6:00pm
2. Our Services
Innovative Wall Print provides custom printing services for homes, offices, commercial premises and other suitable surfaces agreed with the Client.
Services may include, but are not limited to:
- direct-to-wall printing;
- custom murals and decorative wall graphics;
- company logos and branded wall designs;
- office, retail and hospitality wall printing;
- custom artwork preparation and adjustment;
- printing onto other suitable surfaces where agreed in advance;
- site assessment and project consultation.
All projects are subject to technical feasibility, surface suitability, site access, artwork quality, location and availability.
3. Quotations and Pricing
Prices are normally provided individually following an assessment of the project. A quotation may be based on information, measurements, photographs and files provided by the Client.
The final price may depend on factors including:
- the dimensions of the print;
- the condition and type of surface;
- the complexity of the artwork;
- design or artwork preparation required;
- project location and travel;
- access to the property or work area;
- height or positioning of the print;
- surface preparation requirements;
- additional equipment required;
- changes requested after the original quotation.
Unless otherwise stated, quotations are valid for 30 days from the date they are issued. A quotation may be revised if the information supplied by the Client was incomplete or inaccurate, or if site conditions differ materially from those originally described.
All prices are stated in British Pounds Sterling (GBP). VAT will be added where applicable and where required by law.
4. Booking and Acceptance
A project is considered confirmed when the Client accepts the quotation in writing and completes any payment or deposit required in the quotation.
Acceptance may be provided by email, text message, WhatsApp or another written communication agreed between the parties.
We may require a deposit before reserving a project date, ordering materials, preparing artwork or carrying out project-specific work.
5. Deposits
Where a deposit is required, the amount will be stated in the quotation or invoice. The booking may not be considered confirmed until the deposit has been received.
Deposits may be used towards project-specific preparation, artwork, travel, administration, testing, materials or other costs incurred in preparation for the work.
If a project is cancelled, any refund of a deposit will depend on the circumstances, work already completed, non-recoverable costs already incurred and any statutory consumer cancellation rights that apply.
6. Payment Terms
Invoices will normally be issued electronically. Unless a quotation or invoice states otherwise, payment is due within 30 days from the invoice date.
Payment must be made using one of the payment methods stated on the invoice. The Client is responsible for ensuring that the full invoiced amount is received.
We reserve the right to require payment of a deposit, staged payments or full payment before work begins where this is stated in the quotation.
7. Late Payments
If an invoice remains unpaid after its due date, Innovative Wall Print Ltd may suspend further work, postpone installation, withhold final files or deliverables where lawful, or take reasonable steps to recover the outstanding amount.
For business-to-business transactions, where the Late Payment of Commercial Debts (Interest) Act 1998 applies, we reserve the right to claim statutory interest at 8% above the Bank of England base rate together with any statutory fixed compensation and reasonable recovery costs available under applicable law.
Statutory fixed compensation may currently be £40, £70 or £100 depending on the amount of the qualifying commercial debt.
These statutory commercial late payment provisions do not apply to consumer transactions where the legislation does not permit them to apply.
8. Site and Surface Requirements
The Client must provide accurate information about the surface and working environment before the project begins.
Unless surface preparation has been specifically included in the quotation, the Client is responsible for ensuring that the printing surface is reasonably clean, dry, stable, accessible and suitable for printing.
Potential problems may include:
- damp or moisture;
- loose or flaking paint;
- fresh paint that has not fully cured;
- dust, grease or contamination;
- damaged or unstable plaster;
- significant unevenness or texture;
- holes, cracks or surface defects;
- obstacles preventing safe access;
- surfaces unsuitable for the printing technology being used.
If the surface is unsuitable when we arrive, we may postpone or refuse to proceed with the work until the issue has been corrected.
Additional visits, preparation, travel or work caused by an unsuitable or incorrectly described surface may result in additional charges. Any additional cost will be explained to the Client before additional chargeable work is carried out wherever reasonably possible.
9. Client Responsibilities
The Client is responsible for:
- providing correct measurements and project information;
- providing photographs of the surface where requested;
- providing safe and reasonable access to the site;
- ensuring that the work area is clear of unnecessary furniture and obstacles;
- providing access to electricity where reasonably required;
- informing us about parking, access restrictions, stairs, lifts or security procedures;
- obtaining any permissions required from landlords, property owners or other third parties;
- ensuring that the proposed artwork is permitted to be displayed at the location;
- informing us of any health and safety requirements before arrival.
10. Artwork, Logos and Design Files
The Client is responsible for supplying artwork, photographs, logos and other files in a suitable quality unless artwork preparation or design services have been included in the quotation.
We may advise if a supplied file appears unsuitable for the requested print size, but the Client remains responsible for the quality and accuracy of Client-supplied files.
Where a digital proof or visual preview is provided, the Client must carefully check the design before approval, including:
- spelling;
- names and contact details;
- logo positioning;
- dimensions;
- layout;
- orientation;
- general appearance.
Once the Client approves the artwork, Innovative Wall Print Ltd will not normally be responsible for errors contained in the approved artwork that were visible or reasonably capable of being identified during approval.
11. Intellectual Property and Client-Supplied Materials
The Client confirms that they own, licence or otherwise have permission to use all photographs, artwork, logos, trademarks, designs and other materials supplied to Innovative Wall Print Ltd.
The Client must not instruct us to reproduce content that infringes another person’s copyright, trademark or other intellectual property rights.
Innovative Wall Print Ltd may refuse to print material that we reasonably believe is unlawful, infringing or otherwise inappropriate.
12. Colour and Print Variations
Digital screens, proofs and photographs are visual guides only. The final printed result may differ slightly from colours displayed on a phone, computer monitor or other digital device.
The finished appearance may also be affected by:
- wall colour;
- surface texture;
- paint finish;
- lighting;
- file quality;
- printing technology;
- environmental conditions.
An exact colour match cannot always be guaranteed unless a specific colour matching process has been expressly agreed in writing before the project begins.
13. Changes to the Project
Changes requested after a quotation has been accepted may affect the price, completion date or scheduled installation date.
Additional design work, larger print areas, revised artwork, additional site visits or other work outside the original scope may be quoted separately.
14. Project Dates and Delays
Any installation or completion date provided is an estimate unless expressly confirmed as a guaranteed deadline in writing.
We will make reasonable efforts to complete the work at the agreed time but may need to rearrange a project because of circumstances outside our reasonable control.
Examples include:
- equipment failure;
- vehicle breakdown;
- illness;
- severe weather;
- dangerous site conditions;
- supplier delays;
- power failure;
- restricted or unavailable access;
- events beyond our reasonable control.
Where this occurs, we will contact the Client as soon as reasonably possible and arrange a suitable alternative date.
15. Cancellation and Rescheduling
If you need to cancel or rearrange a booked project, please contact us as soon as possible.
We ask for at least 48 hours’ notice where reasonably possible.
Where a Client cancels at short notice, prevents access to the site, is unavailable at the agreed time, or where we attend and cannot carry out the work because the agreed site requirements have not been met, we may charge reasonable costs that we have actually incurred, including travel, preparation or rebooking costs.
Where a specific cancellation or rescheduling charge applies to a project, it will be stated in the quotation or otherwise agreed before the booking is confirmed.
Nothing in this section removes or restricts any cancellation rights that a consumer has under applicable UK consumer law.
16. Consumer Cancellation Rights
If you are a consumer and you enter into a contract with us online, by telephone, by email or away from our business premises, you may have a statutory right to cancel the contract within 14 days where the Consumer Contracts Regulations apply.
If you ask us to begin providing services during the statutory cancellation period, we may require your express request to begin early.
If you later cancel after work has started at your request, you may be required to pay a proportionate amount for services already provided.
If the service is fully completed during the cancellation period following your express request, and you have acknowledged that completion will result in the loss of your cancellation right, the statutory right to cancel may end once the service has been fully performed.
Nothing in these Terms & Conditions is intended to remove any mandatory rights available to consumers under UK law.
17. Completion and Inspection
Where reasonably possible, the Client should inspect the completed work when the project is finished.
Any concerns should be reported as soon as reasonably possible so that we can inspect the issue and, where appropriate, propose a suitable solution.
We may ask for photographs or access to the property to investigate a reported issue.
18. Defects and Our Service Standard
We will provide our services with reasonable care and skill.
If there is a genuine issue caused by our workmanship, we should be given a reasonable opportunity to inspect and, where appropriate, correct the problem.
We are not responsible for problems caused by matters outside our reasonable control, including:
- pre-existing wall or surface defects;
- damp or moisture;
- movement or deterioration of the building;
- poor-quality Client-supplied artwork;
- damage caused after completion;
- cleaning products, abrasion or chemicals used after installation;
- alterations or repairs carried out by another person;
- failure of the underlying paint or surface.
Nothing in these terms affects a consumer’s statutory rights.
19. Photography and Marketing
We may ask for permission to photograph completed work for our portfolio, website, social media or advertising.
Where a project includes private, confidential or commercially sensitive information, the Client should tell us before photographs are taken or published.
We will not knowingly publish personally sensitive information relating to a Client without appropriate permission.
20. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Innovative Wall Print Ltd will not be responsible for loss or damage caused by inaccurate information supplied by the Client, unsuitable surfaces, pre-existing defects, failure to provide access or unauthorised use of third-party artwork.
For business Clients, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of opportunity except where such liability cannot legally be excluded.
Nothing in these terms limits any rights or remedies available to consumers under applicable consumer protection law.
21. Suspension or Termination of Work
We may suspend or terminate a project where:
- payment remains overdue;
- the working environment is unsafe;
- the Client does not provide reasonable access;
- the surface is unsuitable for the agreed work;
- required information or approvals are not provided;
- continuing the work would be unlawful or unsafe.
Where possible, we will explain the reason and give the Client a reasonable opportunity to resolve the issue.
22. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.
If such an event prevents a project from proceeding, we will make reasonable efforts to rearrange the work or agree another appropriate solution with the Client.
23. Privacy and Personal Information
Personal information submitted through our website, quotation forms, email, telephone or other communications will be handled in accordance with our Privacy Policy and applicable data protection law.
24. Website Content
We make reasonable efforts to keep information on our website accurate and current. However, website information, images, estimated prices and examples are provided for general guidance and may change.
A project-specific quotation or written agreement takes priority over general information displayed on the website where there is a conflict.
25. Complaints
If you are unhappy with our service, please contact us as soon as possible so that we have an opportunity to investigate and resolve the issue.
Email: innovativewallprint@gmail.com
Telephone: +44 7502 503734
26. Governing Law
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales, subject to any mandatory rights or jurisdiction available to consumers under applicable law.
27. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
28. Changes to These Terms
We may update these Terms & Conditions from time to time. The version applying to a specific project will normally be the version in force when the Client accepts the quotation or confirms the booking, unless otherwise agreed in writing.
29. Contact
If you have any questions about these Terms & Conditions, please contact:
Innovative Wall Print Ltd
41 Elderberry Way
Rainworth
Mansfield
Nottinghamshire
NG21 0UW
United Kingdom
Telephone: +44 7502 503734
Email: innovativewallprint@gmail.com